FAQ

Below are some frequently asked questions from our customers before purchasing original products, if you have any other questions, please contact us!
Q: Do you ship internationally?

A: We ship worldwide.

Q: Do you accept certain payment methods?

A: We accept the following payment methods:

Credit Cards, VISA, MasterCard, PayPal, WesternUnion and American Express.

Note: You can pay for your order online. Note that the cardholder must have access to online banking.

Q: How to track the package?

A: You can check the status of your order at any time via the following link: Order Status. You can also contact our customer support center at any time at chenyihao8976@gmail to ask questions.

Q: How long does it take for an order to arrive?

A: Once shipped, your order will arrive in the US, Canada, Canada, UK, and other countries within 15 to 30 business days, and it may take up to 15 to 60 business days, specifically how fast is customs clearance and There are many warehouses overseas.

You will receive an email confirmation after your order has shipped. Please feel free to email us to check the status of your order. We are happy to assist you.

Q: About returns:

A: If you receive a damaged or defective item, we will gladly replace the item for you at no additional cost to you. Please contact us within 48 hours of receiving yours.

Our store does not accept returns or exchanges, and items cannot be returned once received. We will provide you with a replacement product free of charge if:

1) Item is defective - arrived damaged/damaged or damaged.

2) Packages lost in transit.

3) If the customer changes his mind after receiving the order, we will not accept returns or refunds.

4) Original Skincare is not responsible for package loss or wrong route. Before submitting an order, please ensure that all information you provide is correct to prevent lost mail or other incidents.

Q: Regarding cancellation:

A: You can request cancellation within 24 hours of purchase. Otherwise, you will get a partial replacement since we have already started the shipping process. Please make sure to read our descriptions and processing times thoroughly.

Q: What if I don't have a PayPal account. How do I pay?

A: 1) Select your cart, then "Check Out". Fill in your shipping information and click "Complete Order".

2) In the pop-up window, press and hold the position in the image below.

3) Select your country

4) Now you can fill in the payment information

5) Final tip:
Would you like to create a PayPal account with this credit card?
Select Yes or No as required.

6) Successful payment.